Frequently Asked Questions

Remmen and Bjølstad IV and V have an electronic lock system.
In order to access these doors you will be granted a personal key code and a key card. The key card can be picked up at the SiØ housing office at Bjølstad or in the Tower.

Your key code will be sent to you via email on the same day your contract begins.
Should your moving in date fall on a weekend the key code will be sent to you the preceding Friday. Please note that the key code will not activate until the day your contract begins.

The key code grants you access to the exterior doors of the building, as well as the door to personal your room.


NB! If you are experiencing trouble with your door, contact the following numbers:
(+47) 69 60 84 00, or the studenthelp Fredrikstad: (+47) 94162738, Halden: (+47) 94141538.


You will be able to use the code to open the doors for a short period of time:
Fall: July 1st - August 31st, Spring: January 1st – January 31st

In order to access your housing after these dates, you must visit our office in the E1-building at the college university. Here you will register your student ID-card as the key card to you housing.


Please note that the electronic post boxes can only be opened with a card.

WI-FI: EDUROAM
You will be given a username and password so you can log on to the wireless network at Østfold University College or Fagskolen i Viken, which provides the broadband network.

All rooms have a cabled network socket. 
We recommend that you bring your own network cable so you can connect to the internet before you have been given a username and password for the wireless network. You may want to bring your own router to use in your private room.
You can buy a network cable from the SiØ bookshop.  

IT Operations accepts the temporary use of private wireless access points on the condition that these use channels 1, 6 or 11 in the 2.4Ghz band (IEEE 802111g) or any channel in the 5Ghz band.
If you use other channels, you will weaken the Eduroam wireless network.

If you are experiencing network problems, please try the following: 

1. Check your device works in your unit
2. Check if your device works in your neighbour’s unit
3. Check your neighbour’s device is working in their unit
4. Check if your neighbour’s device works in your unit 

If at least one device works in each unit, then the problem lies not with the network and the user must check their own device for errors.
If the problem persists, contact the University college’s IT Help services.